Privacy Policy

Last updated: April 28, 2025

At Kurtains (operated by Makan Home FZ LLC), your privacy is very important to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website [www.kurtains.ae] or interact with us.

By using our website, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

We may collect and process the following types of information:

  • Personal Information: Name, email address, phone number, delivery address, and payment details.
  • Technical Data: IP address, browser type and version, time zone setting, device information, operating system, and platform.
  • Usage Data: Information about how you use our website, products, and services.
  • Marketing and Communications Data: Your preferences in receiving marketing communications from us.

2. How We Use Your Information

We use the information we collect to:

  • Provide, operate, and maintain our services, including curtain installation.
  • Process your bookings, manage visits, and handle payments.
  • Communicate with you, including sending service updates, appointment information, and marketing offers.
  • Improve our website, services, and customer experience.
  • Detect, prevent, and address technical issues, fraud, or unauthorized activities.

3. Legal Basis for Processing

We process your personal data based on the following legal grounds:

  • Consent: For sending you marketing communications via email, SMS, or WhatsApp.
  • Contractual necessity: To fulfill our contract with you by delivering our services.
  • Legal obligations: To comply with legal requirements.
  • Legitimate interests: To operate and improve our services in a safe and effective manner.

Where we rely on your consent, you have the right to withdraw it at any time.

4. Sharing Your Information

We may share your personal information with:

  • Service Providers: Third parties who assist us in providing our services, such as Stripe (payment processing) or Klaviyo (email).
  • Legal Authorities: If required to comply with the law or protect our rights.
  • Business Transfers: In the event of a merger, sale, or acquisition of our business.

We do not sell, rent, or trade your personal information.

5. Cross-Border Data Transfers

Your personal data may be transferred and stored outside the United Arab Emirates, including servers located in India and third-party providers located internationally.
We ensure that appropriate safeguards are in place to protect your information in accordance with applicable UAE data protection laws.

6. Data Security

We implement appropriate technical and organizational security measures to protect your personal data.
However, no method of transmission over the Internet or method of electronic storage is 100% secure. We cannot guarantee absolute security.

7. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or until you request deletion of your account.

8. Your Rights

You have the right to:

  • Access the personal data we hold about you.
  • Request correction or deletion of your personal data.
  • Object to or restrict the processing of your personal data.
  • Request the transfer of your personal data to another service provider.
  • Withdraw your consent for marketing communications at any time.

You can exercise your rights by contacting us at [info@kurtains.ae].

If you are not satisfied with how we handle your personal data, you have the right to lodge a complaint with the UAE Data Office.

9. Tracking Technologies

We use tracking technologies to enhance your browsing experience and analyze website traffic.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or the content of such third-party sites.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.
Please review this Privacy Policy periodically for any changes.

12. Contact Us

If you have any questions or concerns about this Privacy Policy or our practices, please contact us at:

Kurtains (Makan Home FZ LLC)
 Email: info@kurtains.ae
Dubai, United Arab Emirates